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全国12315互联网平台今日正式上线 可网上维权

2017-3-15 00:00| 发布者: lqyw| 查看: 2629| 评论: 4870|原作者: [db:作者]|来自: [db:来源]

摘要:   3月15日消息,全国12315互联网平台昨日启动,3月15日正式上线。消费者可以通过网页、手机APP、微信等多种网络渠道便捷投诉,进行维权。 平台的网址是www.12315.cn,手机APP和微信公众号名称是全国12315互联网平 ...

  3月15日消息,全国12315互联网平台昨日启动,3月15日正式上线。消费者可以通过网页、手机APP、微信等多种网络渠道便捷投诉,进行维权。 平台的网址是www.12315.cn,手机APP和微信公众号名称是“全国12315互联网平台”。

315平台

  通过微信搜索“12315”,还可访问“12315”小程序。选择“我要投诉”,可对日常生活消费或服务中发生的争议事件进行投诉;选择“我要举报”,可对商家涉嫌违法违规经营的行为进行举报。投诉或举报成功后会生成案件编号,用户可随时在微信上查看投诉举报反馈进度。

  据介绍,12315互联网平台还将与国家企业信用信息公示系统融合,把举报查处情况和市场主体信用公示平台直接关联,依法公布。

  从1999年工商部门将全国处理消费者投诉举报咨询的电话统一为12315后,逐步建立起覆盖城乡、便民高效的12315体系。据统计,从1999年至2016年,全国共受理各类消费者投诉7312.8万件,为消费者挽回经济损失173亿元。

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